Refund policy

Return & Refund Policy – The Deluxe Creations

At The Deluxe Creations, we take great care to ensure that every handcrafted ceramic product reaches you safely and in perfect condition. Since our products are fragile and carefully packed, we have the following return and refund guidelines.

Returns & Exchanges
We only accept returns or exchanges for items that are damaged, defective, or incorrect. We do not accept returns for change of mind, incorrect product selection, or personal preference.

Reporting an Issue
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Clear photos of the damaged or incorrect product

  • An unboxing video showing the issue

  • Your order number

Requests made after 48 hours of delivery may not be eligible for replacement or refund.

Replacement Process
Once the issue is verified, we will arrange a replacement for the damaged or incorrect product at no additional cost. In cases where a replacement is not available, we may issue a full refund.

Refund Process
If a refund is approved, it will be processed to the original payment method within 5–7 business days after approval.

Non-Returnable Items
We do not accept returns or refunds for:

  • Change of mind

  • Used or damaged items after delivery

  • Products returned without prior approval

Contact Us for Returns
To request a return or report an issue, please contact us within 48 hours of delivery through any of the following channels:

Our team will review your request and assist you with the next steps.